CONTACT USA has been offering help to those in need through online chat since 2010.Crisis Chat has been a nationwide project that aims to improve access to mental health care.
All of your communications are securely encrypted from your computer to ours.Additionally, the user who is given the opportunity to chat does not have to disclose any identifying information.The Lifeline Crisis Chat service is available within the United States and territories 24/7.You get the same one-on-one, real-time, confidential information from a trained advocate as you do if you contact The Hotline by phone.Every day we speak with survivors, friends, family, coworkers, those who identify as abusive and others affected by domestic violence and abuse.The chat counselors are here to listen and support you through whatever difficult times you may be facing.
Our goal is to help you reduce stress and feel empowered to make healthy decisions.
Crisis Chat has linked existing certified crisis call centers around the United States on one website platform, creating a service that will eventually route website visitors to the crisis center that serves their local area.
Crisis Chat has also provided essential emotional support and crisis intervention services to millions of people who are depressed, despairing or thinking about suicide.
If a user is reported to Facebook for posting suicidal content, the content is reviewed by the Facebook Safety Team.
If appropriate, Facebook will respond directly to the user via e-mail indicating that someone on Facebook is concerned about their safety and encourage the user to call the Lifeline and/or enter a confidential chat session with a crisis counselor.
The chat counselor will work with you to create a safety plan if necessary. If all chat counselors are busy assisting other visitors, you will be asked to try the chat again in a half hour.